At Al Ayham Car Rental, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with returns and refunds. Please review our policy below for all the details.

1. Return Eligibility

To be eligible for a return:

• Items must be returned within [X] days of receipt.
• The item must be unused, undamaged, and in the same condition as when you received it.
• The original packaging and tags must be included with the returned item (if applicable).

2. Non-Returnable Items

Certain items cannot be returned or refunded, including:

• Gift cards
• Downloadable software or digital products
• Customized or personalized items (unless defective or damaged)
• Opened or used hygiene products (if applicable)
• Sale items or items marked as final sale

3. How to Return an Item

To return an item, please follow these steps:

1. Contact our customer service team at [contact info] to initiate the return and receive a Return Authorization (RA) number.
2. Pack the item securely in its original packaging, including all accessories, parts, and documentation (if applicable).
3. Clearly write the RA number on the return label or the packaging.
4. Ship the item to the following address: [Return Address].

Please Note: You are responsible for the return shipping cost unless the return is due to our error (e.g., wrong item or damaged product).

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within [X] business days. Please note that shipping costs are non-refundable.

• If you received free shipping on your original order, the cost of shipping will be deducted from your refund if the return is not due to a defect or error on our part.
• Refunds may take 5–10 business days to appear in your account, depending on your payment provider.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the item you wish to receive. You will be refunded for the returned item once it has been processed.

6. Defective or Damaged Items

If you received a defective or damaged item, please contact us immediately at [contact info]. We will offer a full refund or send a replacement item, at no extra cost to you, once we verify the issue. Please provide us with:

• A detailed description of the damage or defect
• Photos of the damaged product (if applicable)

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Once your order has been shipped, it cannot be canceled. However, you can still return the item following the return process outlined above.