At Al Ayham Car Rental, we aim to provide a seamless experience for our customers. If you need to cancel or replace an item, please review our cancellation and replacement policy below for more information.

1. Order Cancellations

We understand that sometimes plans change. If you need to cancel your order, please follow the guidelines below:

• Before Shipment: If you wish to cancel your order before it has been shipped, please contact our customer service team at contact info as soon as possible. We will process your cancellation and issue a full refund to your original payment method.
• After Shipment: If your order has already been shipped, it cannot be canceled. However, you can still return the item following our Return & Refund Policy. Once we receive the returned item, we will issue a refund.

Please Note: Orders that are customized, made-to-order, or special-order items may not be eligible for cancellation once processed.

2. Replacement Policy

We want you to be fully satisfied with your purchase. If your item is defective, damaged, or you received the wrong product, we will gladly replace it. Follow the steps below to initiate a replacement request:

• Defective or Damaged Items: If your item is defective or damaged upon arrival, please contact our customer service team at [contact info] within [X] days of receiving your order. Provide details and include photos of the defect or damage. We will send you a replacement item at no additional cost.
• Wrong Item: If you received the wrong item, please notify us within [X] days of receiving your order. We will arrange for the correct item to be shipped and provide you with a return label to send back the incorrect item.

3. Process for Replacement

To request a replacement, please follow these steps:

1. Contact our customer service team at [contact info] and provide your order number, details of the issue, and any supporting documentation (e.g., photos of damaged or defective items).
2. Once your request is approved, we will send you instructions for returning the item (if necessary).
3. We will process the replacement and send you a new item as soon as possible.

Please Note: Replacement items are subject to availability. If the item is out of stock, we will offer an alternative product or a full refund.

4. Shipping Costs for Replacements

• If the replacement is due to an error on our part (e.g., defective, damaged, or incorrect item), we will cover the cost of return shipping.
• If the replacement is due to a change of mind or other customer request, the customer will be responsible for the return shipping costs.

5.Non-Returnable Items for Replacement

Certain items may not be eligible for replacement under the following conditions:

• Custom or personalized items, unless defective.
• Opened or used hygiene products, unless defective.
• Sale or clearance items (if indicated as non-returnable).

6. Order Modifications

Once an order has been placed and processed, changes to the product, shipping address, or other details cannot always be made. Please contact us immediately if you need to make any changes, and we will do our best to accommodate your request before shipment.